To begin your return, please use our Janáe Returns Portal here. 

✨ Our promise: Every Janáe return is handled with care and intention, ensuring your experience is just as graceful as the day your keepsake first arrived.

🕊️ Return Policy

At Janáe, we want every keepsake you receive to feel like it was made just for you. If something doesn’t work out, we gladly accept returns for store credit, as long as the guidelines below are followed. Please take a moment to review before initiating a return.

To provide a seamless and easy returns, plus package protection. We offer Checkout+ available at checkout.

• When selected, Redo provides complimentary returns and exchanges, along with protection for your order against unexpected mishaps.

Return Eligibility

• Returns must be initiated within 7 days of delivery.
• Once approved, your item must be shipped back within 4 days.
• All approved returns are issued as store credit only.
• To ensure fairness, each client may return up to 7 items per calendar month. After this limit is reached, additional returns will not be approved.
• Every return request must be manually approved by our team before sending items back. Returns shipped without approval will not be accepted.

Non-Returnable Items

The following are final sale and cannot be returned:

• Items purchased at 20% off or more
• BOGO purchases are final sale. Neither the discounted item nor the accompanying full-price item is eligible for return.
• Shoes
• Intimates
• Claim Game Items
• Custom Made Pieces 
• $40 & Under Tab Special Pricing

Condition of Returned Items

To protect the integrity of our pieces, items must be returned in original condition, with all tags attached.

• Items must be unworn, unwashed, and free of excessive pet/human hair, smoke odor, or makeup marks.
• Returns not meeting these standards will either be denied or subject to a $10 restocking fee, deducted from the store credit issued.
• Any item that arrives back to us in poor condition may be returned to the customer at their expense.

Return Limits

At Janáe, each piece is part of a limited, small-batch collection — thoughtfully curated and often available only once. Because of this, our return policy is crafted to reflect the intentional nature of our offerings and the capacity we have as a small business to process returns fairly.

We gladly accept returns on eligible items, however to maintain balance and fairness within our boutique, customers are limited to a maximum of 6 returned items per month.

This thoughtful limit allows us to keep our collections fresh, prevent bulk over-ordering, and continue offering our pieces at fair, sustainable prices — without operating like a large retailer. Every return impacts our small team and inventory planning, and this policy helps us protect the integrity of our brand while continuing to bring you beautiful new arrivals each week.

We so appreciate your understanding and mindful purchasing. If you ever need help with sizing or details before ordering, our team is always happy to assist — we want you to love every Janáe piece you choose. 🤎

Damaged or Defective Items

Lost or Stolen Package Policy

We offer Package Protection at checkout to help safeguard your order once it leaves our boutique.

If Package Protection is purchased, and your package is confirmed lost or stolen in transit, we will resolve the issue using the following options:

1. Replacement
If the item(s) from your order are still in stock, we will ship a replacement at no additional cost. Replacement is always our first solution and other options are not available by choice when inventory allows.

2. Store Credit 
If a replacement is not available, we will issue store credit for the full value of your order plus an additional 15% as a courtesy for the inconvenience. Store credit never expires and can be used anytime on future purchases.

3. Refund to Original Payment Method
If you prefer a refund instead of store credit, we can issue a refund for the original purchase amount back to your original form of payment.

Please note that only one resolution option may be selected per order, and once a resolution has been processed it cannot be changed.

Orders Without Package Protection

If Package Protection is not selected at checkout, the responsibility for lost, stolen, or damaged packages transfers to the shipping carrier once the package leaves our boutique.

In these situations, customers must file a claim directly with the shipping carrier (UPS, USPS, etc.) using their tracking information. Unfortunately, we are unable to replace, refund, or issue store credit for orders that did not include package protection.

We truly appreciate your understanding and support as a small business. Our goal is always to resolve issues quickly while continuing to protect our ability to serve all customers.